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  2. Frequently Asked Questions

Frequently Asked Questions

  • Please tell me about cancellation fee.

    Cancellation policy is as follows.

    ●1 to 9 rooms
    The day before check-in···30%, On the day of check-in···50%, No-show···100%
    ●10 rooms - 1Continue reading
  • Request for caller ID

    When you make a phone call for reservation or inquiry, we may call you back so as to receive an accurate reservation. Thank you for your cooContinue reading
  • About reservation of "child of sleeping together" less than elementary school student

    We are accepting reservation for late birth not exceeding primary school students at this facility. When making a reservation, please input Continue reading
  • ○Moon○When can I get reservation for the day?

    ALPINA basically starts accepting reservations from 10:00 on the first day of every month until the last day of eight months later.

    ExamplContinue reading
  • I am concerned about drying. Can I reserve a humidifier in advance?

    Because this humidifier is "the most popular loan exhibition" in our hotel, it often becomes out of stock.
    We are very sorry, but since renContinue reading
  • I used a car navigation system but I can not get to ALPINA

    I am very sorry.
    ALPINA is a hotel opened in September 2008, it is not registered in the car navigation system before the 2008 edition.

    AContinue reading
  • Is there a curfew?

    There is no curfew, but the main entrance is locked from 24:00 to 5:00.
    Within the above hours, guests with card keys in their rooms can onContinue reading
  • I would like two card keys for your room.

    The card key can be prepared for the number of people.
    Even when two people or more use the public bath at the same time, it is convenient Continue reading
  • Do you sell alcohol in this facility?

    Yes. There is a vending machine dedicated to alcohol at the vending machine corner on the first floor.
    As well as beer and Happ 's sake, weContinue reading
  • I want to print data on my computer ...

    If it is data of Excel · word etc, printing can be done at a charge (/ black / white A4 / 20 yen per sheet).
    Please put the data in USB flaContinue reading
  • Is it okay if I move to a public bath with a room wearing slippers?

    The 2nd to 8th floors (guest rooms), 9th floor (large public bath) can be moved by room wearing slippers.
    I do not want to wear shoes that Continue reading
  • Is there a children's chair in the breakfast venue?

    Yes, we are preparing.
    We are preparing near the counter at the breakfast venue entrance, so please use it.
    (Since there are limitations oContinue reading
  • Can I use the Internet in my room?

    Yes, free Wi-Fi is available in all rooms. LAN connection is also possible. (All rooms are preparing LAN cables for desk drawers. )
    As well Continue reading
  • I'm looking for a dinner place in Takayama...

    Please leave it to me!
    In the lobby on the first floor, we have prepared a convenient information terminal "Alport" that allows you to searContinue reading
  • Is there a convenience store near the hotel?

    The nearest convenience store is a 7-Eleven, 30-minute walk to the east of the hotel,
    Or walk about 5 minutes · 250m JR Takayama Station befContinue reading
  • What are the rental items?

    We will rent the following fixtures "free".
    Please contact the front desk staff if you are using.
    (Because there are a limited number, pleContinue reading
  • Is there a copy / fax machine?

    Yes, both are accepted on the 1st floor front desk.
    The rates are as follows.
    ■Copy, Black and white A4 / 10 yen per 1 piece, Color A4 peContinue reading
  • Are you renting a PC?

    Yes, we rent it at 1,000 yen once a day for two nights.
    Free Wi-Fi is available in all rooms. LAN connection is also possible. (All rooms aContinue reading
  • How can I watch paid broadcasting (VOD)?

    Please purchase a special ticket at the ticket vending machine of the service corner on the 3rd, 5th, 7th floor.
    It is 1 night / 1,000 yen,Continue reading
  • Can non-guests enter the room?

    Please refrain from entering other guests.
    We will visit you in the lobby on the 1st floor.
  • What amenities are in the guest rooms?

    We have room dressing, bath towel, face towel, shampoo, rinse, body soap, pajamas, slippers and toothbrushes.
    For razors / hairbrushes, we Continue reading
  • What facilities do you have in this facility?

    The following facilities are prepared in this facility.

    ■Dinner place search system"Alport"(1st floor)
    ■Smoking section (1st floor·9th floContinue reading
  • What kind of amenities are there in the female public bath?

    The female public bath house has the following items.

    【In the bath house】shampoo, rinse, Body soap,
    【Dressing room】Swab, Shower cap, HairContinue reading
  • Jinya Morning Market · I would like to go to Miyagawa Morning Market.

    Takayama Jinya where "Jinya Morning Market" is held is a 5-minute walk from ALPINA and "Miyagawa Morning Market" is about a 10-minute walk fContinue reading
  • Is there any place where you can see Gassho Dukuri in Takayama city?

    If you were in the city you can see it in "Hida Folk Village".
    There is a direct bus from Takayama Nohi Bus Center to Hida Folk Village, a Continue reading
  • Can you walk to the Furui Machi Nami (old township)?

    Yes, the popular spot “Furui Machi Nami (old township)” is about a 10-minute walk from ALPINA.
    The center of the castle town, Kamimachi, deContinue reading
  • Please tell me the way from JR Takayama Station to ALPINA.

    Spa Hotel Alpina Hida Takayama is JR Takayama Station about 200 meters from JR Takayama Station and a 3-minute walk in time.
    JR Takayama StaContinue reading
  • What is the charge for having a child lying down with a child?

    ALPINA, you can use +1,500 yen per person for children (3 years old to elementary school students and under) by room type plan. (Each room hContinue reading
  • Please tell me the contents of breakfast.

    Beginning of the day, please ALTERRACE a breakfast buffet in "ALTERRACE" full of bright light.
    The compatibility of freshly baked bread cooContinue reading
  • Is there a parking lot?

    Yes, we do provide.
    There is a parking lot adjacent to the hotel and a second parking lot at a distance of about 50 m from the hotel.
    It iContinue reading


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